The Design Thinking course introduces one of today’s most influential problem-solving approaches—used by leading organizations across industries to drive innovation and improve user experiences. While the term “Design Thinking” is often associated with creative roles, its principles are widely applicable in business, operations, customer experience, and team collaboration. This training helps learners understand the value of a human-centric mindset and how it can improve the way challenges are approached across an organization.

Participants explore the full Design Thinking process, learning how to develop empathy for users, define challenges clearly, generate multiple solutions, and build prototypes that support learning and refinement. The course also examines how Design Thinking benefits teams and workplaces by encouraging creativity, collaboration, and continuous improvement.

By the end of the course, learners will recognize the benefits of Design Thinking, understand each stage of the process, gather user-centric insights, develop and test solutions, and apply Design Thinking principles to a wide range of workplace challenges.

Design Thinking is a structured yet flexible method for solving problems with empathy and creativity. By focusing on user needs and iterative development, it helps teams move beyond assumptions, explore more effective solutions, and innovate with confidence. This approach is increasingly used across industries—from technology to service delivery—to improve products, workflows, and customer experiences.

Why Design Thinking?

• Understand why organizations rely on Design Thinking to drive innovation
• Review the benefits of a human-centric approach

What Is Design Thinking?

• Learn the foundational principles and terminology
• Explore how the process applies beyond traditional design roles

The Design Thinking Process: Empathize

• Discover methods for gathering user insights
• Learn how to understand user needs, motivations, and pain points

The Design Thinking Process: Define

• Learn how to narrow the design challenge
• Create problem statements that reflect real user needs

The Design Thinking Process: Ideate

• Explore brainstorming strategies to generate meaningful solutions
• Learn how to encourage creativity and open-minded thinking

The Design Thinking Process: Prototype

• Create simple models to test ideas quickly and inexpensively
• Learn how prototypes support learning and decision-making

The Design Thinking Process: Test

• Understand the goals of testing and user feedback
• Learn strategies for analyzing results and refining solutions

Applications of Design Thinking

• Explore practical examples from modern workplaces
• Learn where and how Design Thinking can support ongoing improvement

This online Design Thinking course takes approximately 175 minutes to complete. Learners may start, pause, and resume the training at their convenience.

A minimum score of 80% is required to receive a certificate of completion. Participants may take the course up to three times. Short quizzes throughout the program help reinforce key concepts.

Upon successful completion, learners can download and print a digital certificate confirming their understanding of the Design Thinking process.