EXCEPTIONAL CUSTOMER SERVICE ONLINE COURSE OVERVIEW

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This online Exceptional Customer Service course is designed to help you develop the necessary skills and attitude for delivering exceptional customer service and translate them into action on a daily basis.

Upon successful completion of this course, you should be able to:

Review the “moments of truth” from the customer’s point of view
Deal with upset customers and challenging situations
Build a high performing team to deliver exceptional service
Understand the steps required to build a customer focused culture

Pricing Information

Corporate Account

EXCEPTIONAL CUSTOMER SERVICE ONLINE COURSE TOPICS

Lesson 1: Introduction to Customer Service
Lesson 2: Looking through the Customer’s Eyes
Lesson 3: Developing Essential Customer Service Skills
Lesson 4: Establishing Winning Attitudes
Lesson 5: Handling the Difficult Customer
Lesson 6: Overcoming Challenging Situations
Lesson 7: Service Superstars and Service Teams
Lesson 8: Creating a Powerful Customer Focused Culture

Duration

Average Completion Time

Completion times vary depending on the number of times the information is viewed prior to finishing the course. The average completion time is 120 minutes.

Testing

Knowledge Assessment

Testing is conducted in this online course to reinforce the information presented. You are provided three opportunities to achieve a passing mark of 80% or greater.

Certificate

Certificate of Completion

Upon successful completion of this course, a certificate will be available to download and print. You can access your certificate through your online account.