Delivering great customer service starts with understanding, communication, and confidence. The Customer Service Basics course equips learners with the essential skills needed to build rapport, actively listen, and handle challenging interactions with ease. In this course, participants learn how to meet customer needs, strengthen trust, and create positive experiences across phone, in-person, and field interactions. By the end of this program, learners will have the knowledge and tools to foster strong customer relationships, support organizational goals, and confidently navigate difficult situations.<\/p>\n
The Customer Service Basics course is an online customer service training program designed for anyone who interacts with internal or external customers. Whether you support clients on the phone, in the field, or within your own organization, this course helps you build the skills needed to communicate effectively, understand customer needs, and create positive experiences.<\/p>\n
Through practical examples and clear guidance, learners explore how to build rapport, listen actively, and respond in ways that strengthen trust and loyalty. The course introduces key concepts such as recognizing customer expectations, adapting communication styles, and staying professional under pressure. Special focus is placed on handling difficult customer situations, so employees feel more confident when facing complaints or conflict.<\/p>\n
By the end of this customer service training, participants will know how to apply core service principles across different channels, including phone, in-person, and field-based interactions. They will leave with a personal action plan for delivering consistent, high-quality service that supports both customer satisfaction and organizational goals.<\/p>\n
APER\u00c7U DU SUJET<\/strong><\/p>\n Customer service is more than solving problems as they arise. It\u2019s about building relationships, understanding what customers truly need, and responding in ways that leave them feeling heard and supported. A strong customer service foundation helps organizations retain clients, reduce friction, and create a positive reputation. By learning how to listen, communicate clearly, and manage challenging interactions, employees contribute directly to a stronger customer-focused culture.<\/p>\n SUJETS DE COURS<\/strong><\/p>\n Building Customer Rapport<\/strong><\/p>\n Listening to Your Customers<\/strong><\/p>\n Developing a Customer-Focused Mindset<\/strong><\/p>\n Customer Service Over the Phone<\/strong><\/p>\n Internal Customer Service<\/strong><\/p>\n Serving Customers in the Field<\/strong><\/p>\n Customer Service Confrontation and Conflict<\/strong><\/p>\n This online Customer Service Basics course takes approximately 70 minutes to complete. Learners can start, pause, and resume the training at any time, making it easy to fit into a busy schedule.<\/p>\n NOTE MINIMALE REQUISE<\/strong><\/p>\n A passing mark of 80% is required to receive a certificate of completion. Testing is built into the course to reinforce key concepts and confirm understanding. Participants may repeat the course up to two additional times if they do not achieve the pass mark on their first attempt.<\/p>\n ATTESTATION DE FIN DE FORMATION<\/strong><\/p>\n Upon successful completion of this online course, learners can download and print a certificate of completion. This certificate confirms their understanding of core customer service skills, including rapport building, effective listening, and managing difficult customer interactions.<\/p>","protected":false},"excerpt":{"rendered":" Customer Service Basics What is Customer Service Basics? Delivering great customer service starts with understanding, communication, and confidence. The Customer Service Basics course equips learners with the essential skills needed to build rapport, actively listen, and handle challenging interactions with ease. In this course, participants learn how to meet customer needs, strengthen trust, and […]<\/p>\n","protected":false},"featured_media":68841,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false},"course_tag":[1952,1953,1954,1955,1956],"course_category":[1950],"course_filters":[1951],"course_language":[],"class_list":["post-67178","courses","type-courses","status-publish","has-post-thumbnail","hentry","course_tag-aerial-lift-safety","course_tag-boom-lift-course","course_tag-mewp-training","course_tag-online-safety-course","course_tag-working-at-heights-training","course_category-online-safety-courses","course_filters-safety"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n
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\nDUR\u00c9E DE LA FORMATION<\/strong><\/p>\n