{"id":68511,"date":"2015-05-04T01:47:30","date_gmt":"2015-05-04T07:47:30","guid":{"rendered":"https:\/\/trainanddevelop.ca\/courses\/exceptional-customer-service\/"},"modified":"2026-05-22T10:19:04","modified_gmt":"2026-05-22T10:19:04","slug":"exceptional-customer-service","status":"publish","type":"courses","link":"https:\/\/trainanddevelop.ca\/fr\/courses\/exceptional-customer-service\/","title":{"rendered":"Exceptional Customer Service"},"content":{"rendered":"<h2>EXCEPTIONAL CUSTOMER SERVICE ONLINE COURSE OVERVIEW<\/h2>\n<p>This online Exceptional Customer Service course is designed to help you develop the necessary skills and attitude for delivering exceptional customer service and translate them into action on a daily basis.<\/p>\n<p>Upon successful completion of this course, you should be able to:<\/p>\n<ul>\n<li>Review the \u201cmoments of truth\u201d from the customer\u2019s point of view<\/li>\n<li>Deal with upset customers and challenging situations<\/li>\n<li>Build a high performing team to deliver exceptional service<\/li>\n<li>Understand the steps required to build a customer focused culture<\/li>\n<\/ul>\n<div class=\"cstm-btn-section\"><a class=\"btn-blue\" contenteditable=\"false\" href=\"http:\/\/www.bistrainer.com\/index.cfm?action=store.CourseDetails&amp;ProdID=477&amp;category=297\">Pricing Information<\/a><br \/>\n<a class=\"btn-blue-transparent\" contenteditable=\"false\" href=\"https:\/\/trainanddevelop.ca\/fr\/corporate_accounts\/\">Corporate Account<\/a><\/div>\n<p><!-- \/.fullwidth-container --><\/p>\n<h3>EXCEPTIONAL CUSTOMER SERVICE ONLINE COURSE TOPICS<\/h3>\n<ul>\n<li>Lesson 1: Introduction to Customer Service<\/li>\n<li>Lesson 2: Looking through the Customer\u2019s Eyes<\/li>\n<li>Lesson 3: Developing Essential Customer Service Skills<\/li>\n<li>Lesson 4: Establishing Winning Attitudes<\/li>\n<li>Lesson 5: Handling the Difficult Customer<\/li>\n<li>Lesson 6: Overcoming Challenging Situations<\/li>\n<li>Lesson 7: Service Superstars and Service Teams<\/li>\n<li>Lesson 8: Creating a Powerful Customer Focused Culture<\/li>\n<\/ul>\n<p><!-- \/.fullwidth-container --><\/p>\n<p><!-- \/.fullwidth-container --><\/p>","protected":false},"excerpt":{"rendered":"<p>This online Exceptional Customer Service course is designed to help you develop the necessary skills and attitude for delivering exceptional customer service and translate them into action on a daily basis.<\/p>","protected":false},"featured_media":68512,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false},"course_tag":[2083],"course_category":[1964,2031],"course_filters":[1970,2032],"course_language":[],"class_list":["post-68511","courses","type-courses","status-publish","has-post-thumbnail","hentry","course_tag-softskills","course_category-online-courses","course_category-online-soft-skill-training","course_filters-courses-2","course_filters-soft-skills"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Learn how to deliver exceptional customer service that builds trust and loyalty. 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