{"id":68537,"date":"2015-01-28T16:16:09","date_gmt":"2015-01-28T23:16:09","guid":{"rendered":"https:\/\/trainanddevelop.ca\/courses\/dealing-with-difficult-conversations\/"},"modified":"2026-05-22T09:53:00","modified_gmt":"2026-05-22T09:53:00","slug":"dealing-with-difficult-conversations","status":"publish","type":"courses","link":"https:\/\/trainanddevelop.ca\/fr\/courses\/dealing-with-difficult-conversations\/","title":{"rendered":"Dealing with Difficult Conversations"},"content":{"rendered":"<h2>DEALING WITH DIFFICULT CONVERSATIONS ONLINE COURSE OVERVIEW<\/h2>\n<p>Think of a difficult conversation you had recently. What made it difficult? What was the outcome you were hoping for? What actually happened? What would have made it go better?<\/p>\n<p>This course will give you tools and strategies to manage difficult conversations so that they are productive and effective instead of frustrating. After you\u2019ve completed this course, you\u2019ll be able to;<\/p>\n<ul>\n<li>Identify reasons why conversations can become difficult.<\/li>\n<li>You\u2019ll know how to recognize the ways a conversation can escalate.<\/li>\n<li>You\u2019ll be able to describe the process for handling a difficult conversation once it occurs.<\/li>\n<li>You\u2019ll be able to list the \u201crules\u201d of emotion management.<\/li>\n<li>You\u2019ll be more skilled at recognizing typical responses in difficult conversations and identifying ways to address them productively.<\/li>\n<li>You\u2019ll be able to identify strategies to prevent difficult conversations from occurring.<\/li>\n<li>Conduct effective performance management conversations.<\/li>\n<\/ul>\n<div class=\"cstm-btn-section\"><a class=\"btn-blue\" contenteditable=\"false\" href=\"http:\/\/www.bistrainer.com\/index.cfm?action=store.CourseDetails&amp;ProdID=383&amp;category=297\">Pricing Information<\/a><br \/>\n<a class=\"btn-blue-transparent\" contenteditable=\"false\" href=\"https:\/\/trainanddevelop.ca\/fr\/corporate_accounts\/\">Corporate Account<\/a><\/div>\n<h2>DEALING WITH DIFFICULT CONVERSATIONS ONLINE COURSE TOPICS<\/h2>\n<ul>\n<li>Lesson 1: Difficult Conversations \u2013 Where Do They Come From?<\/li>\n<li>Lesson 2: Crisis Prevention Strategies<\/li>\n<li>Lesson 3: \u201cIn the Heat\u201d Communication Strategies<\/li>\n<li>Lesson 4: Performance Management Conversations<\/li>\n<li>Case Study: Apply What You\u2019ve Learned<\/li>\n<\/ul>\n<p><!-- \/.fullwidth-container --><\/p>","protected":false},"excerpt":{"rendered":"<p>Think of a difficult conversation you had recently. What made it difficult? What was the outcome you were hoping for? What actually happened? What would have made it go better?<\/p>","protected":false},"featured_media":68538,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false},"course_tag":[2059,2017],"course_category":[1964,2031],"course_filters":[1970,2032],"course_language":[],"class_list":["post-68537","courses","type-courses","status-publish","has-post-thumbnail","hentry","course_tag-awareness","course_tag-communication","course_category-online-courses","course_category-online-soft-skill-training","course_filters-courses-2","course_filters-soft-skills"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Master the art of handling challenging conversations effectively with our practical course, designed for better communication and conflict resolution.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" 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