{"id":66164,"date":"2020-05-25T12:08:52","date_gmt":"2020-05-25T12:08:52","guid":{"rendered":"https:\/\/trainanddevelop.ca\/how-to-choose-incident-management-software-in-2020\/"},"modified":"2026-04-29T12:08:15","modified_gmt":"2026-04-29T12:08:15","slug":"how-to-choose-incident-management-software-in-2020","status":"publish","type":"post","link":"https:\/\/trainanddevelop.ca\/fr\/blog\/how-to-choose-incident-management-software-in-2020\/","title":{"rendered":"Comment choisir un logiciel de gestion des incidents en 2020"},"content":{"rendered":"<p><img decoding=\"async\" id=\"image-1\" class=\"mt-3\" title=\"\" src=\"\/wp-content\/uploads\/2026\/04\/dreamstime_m_92355452.webp\" alt=\"\" data-at2x=\"\" \/><\/p>\n<p>Les incidents en milieu de travail \u2013 qu\u2019ils soient mortels ou non \u2013 sont en augmentation. Selon l\u2019Association des commissions des accidents du travail du Canada (ACATC), <a href=\"http:\/\/awcbc.org\/\">En 2018, il y a eu 264 438 demandes de perte de temps et 1 027 d\u00e9c\u00e8s dans les lieux de travail et les chantiers \u00e0 travers le Canada.<\/a>. Ces chiffres sont les plus \u00e9lev\u00e9s depuis 2008 et le nombre d\u2019incidents, qu\u2019ils soient mortels ou non, augmente r\u00e9guli\u00e8rement d\u2019une ann\u00e9e sur l\u2019autre depuis 2015. Cependant, en ce qui concerne les demandes de temps perdu, le chiffre rapport\u00e9 ne donne pas une image fid\u00e8le du nombre r\u00e9el d\u2019incidents de s\u00e9curit\u00e9. Les demandes de temps perdu n'englobent que les \u201c blessures accept\u00e9es entra\u00eenant une perte de temps \u201d, c'est-\u00e0-dire celles qui entra\u00eenent une indemnisation du travailleur pour la blessure elle-m\u00eame ou la perte de salaire r\u00e9sultant de l'incident. Cela signifie que de nombreuses blessures, celles consid\u00e9r\u00e9es comme mineures ou ne n\u00e9cessitant qu'un traitement de premiers secours, par exemple, ne sont pas incluses. Le chiffre r\u00e9el des blessures dans les lieux de travail au Canada est donc sans aucun doute beaucoup plus \u00e9lev\u00e9. Compte tenu des risques particuliers d'incidents et d'accidents \u2013 surtout mortels \u2013 dans des secteurs tels que la construction, la fabrication et le transport, nous examinons comment <a href=\"\/fr\/safety-incident-management-software\/\">logiciel de gestion d'incidents<\/a> peut aider \u00e0 prot\u00e9ger votre entreprise en 2020.<\/p>\n<h2>Meilleures pratiques pour choisir un logiciel de gestion des incidents<\/h2>\n<p>Les logiciels de gestion des incidents permettent \u00e0 une entreprise de suivre, de surveiller, d'analyser \u2013 et par cons\u00e9quent de r\u00e9duire \u2013 les incidents qui surviennent au sein de l'organisation ou sur des sites de travail sp\u00e9cifiques. Ceci est pr\u00e9cieux pour contribuer \u00e0 rendre votre lieu de travail aussi s\u00fbr que possible pour vos employ\u00e9s, et pour \u00e9viter les types de demandes d'indemnisation co\u00fbteuses et les pertes de temps qui r\u00e9sultent souvent d'incidents de s\u00e9curit\u00e9 graves. Pour tirer le meilleur parti de tout logiciel de gestion des incidents, assurez-vous de rechercher les fonctionnalit\u00e9s suivantes.<\/p>\n<h2>Adapt\u00e9 aux mobiles<\/h2>\n<p>Nous vivons dans un monde mobile. Les tablettes, les smartphones et autres appareils mobiles jouent un r\u00f4le de plus en plus important dans nos vies. Il est logique que cela s'\u00e9tende \u00e0 votre logiciel de gestion des incidents. C'est un facteur qui va au-del\u00e0 de la simple commodit\u00e9. Si vos outils de signalement d'incidents ne sont pas compatibles avec les appareils mobiles, vous risquez de ne pas signaler correctement ces incidents. Si votre \u00e9quipe doit attendre d'\u00eatre devant un ordinateur ou un ordinateur portable avant de pouvoir signaler l'incident, des d\u00e9tails essentiels pourraient \u00eatre manqu\u00e9s. Elle pourrait m\u00eame oublier de signaler l'incident, vous privant ainsi d'informations cruciales qui pourraient vous aider \u00e0 \u00e9viter des incidents similaires, voire pires, \u00e0 l'avenir.<\/p>\n<h2>Intuitif et convivial<\/h2>\n<p>Si un outil logiciel est d\u00e9routant ou difficile \u00e0 utiliser, les gens ne voudront pas l'utiliser, c'est aussi simple que cela. Pour que vos employ\u00e9s adoptent un logiciel de gestion des incidents, il doit \u00eatre \u00e0 la fois convivial et intuitif. Plus il est facile \u00e0 utiliser, et plus il est en phase avec ce que vos employ\u00e9s essaient de faire, plus les gens sont susceptibles de l'utiliser. Ceci est particuli\u00e8rement important en ce qui concerne les incidents de s\u00e9curit\u00e9. La p\u00e9riode juste apr\u00e8s un incident est celle o\u00f9 les gens sont les plus stress\u00e9s. Un outil logiciel facile \u00e0 naviguer \u00e9vite d'ajouter \u00e0 ce stress et garantit qu'ils signalent les d\u00e9tails pertinents le plus rapidement et le plus pr\u00e9cis\u00e9ment possible.<\/p>\n<h2>Rapports robustes<\/h2>\n<p>Les fonctionnalit\u00e9s de reporting solides devraient \u00eatre le pilier de tout logiciel de gestion des incidents. Non seulement elles vous permettent d'avoir une vue d'ensemble des incidents d\u00e9j\u00e0 survenus, mais elles vous permettent \u00e9galement de cibler des domaines sp\u00e9cifiques de votre entreprise qui pourraient \u00eatre particuli\u00e8rement expos\u00e9s aux incidents de s\u00e9curit\u00e9. De bons outils de reporting vous permettent de comparer diff\u00e9rents d\u00e9partements, zones ou sites de travail au sein de votre entreprise afin de d\u00e9terminer o\u00f9 se situent d'\u00e9ventuels probl\u00e8mes. Vous pouvez ensuite traiter ces points de pr\u00e9occupation le plus rapidement possible pour \u00e9viter de futurs incidents.<\/p>\n<p><img decoding=\"async\" id=\"image-2\" class=\"mt-3 cust-blog-img mb-3\" style=\"object-position: center;\" title=\"\" src=\"\/wp-content\/uploads\/2026\/04\/oil-worker-cropped.webp\" alt=\"\" data-at2x=\"\" \/><\/p>\n<p>Assurez-vous que tout logiciel que vous choisissez inclut la capacit\u00e9 de g\u00e9n\u00e9rer et d'afficher ces rapports facilement et clairement. Tout logiciel de gestion d'incidents qui vous oblige \u00e0 rechercher ce type d'informations devrait \u00eatre \u00e9vit\u00e9.<\/p>\n<h2>Int\u00e9gration facile<\/h2>\n<p>Un autre facteur important \u00e0 consid\u00e9rer lors du choix d'un logiciel de gestion des incidents est sa facilit\u00e9 d'int\u00e9gration avec vos outils existants tels que <a href=\"\/fr\/learning-management-system-lms\/\">syst\u00e8me de gestion de l'apprentissage<\/a>, ou <a href=\"\/fr\/safety-digital-forms\/\">formulaires num\u00e9riques<\/a>. Vous devez \u00eatre convaincu qu'il fonctionnera de mani\u00e8re fluide avec tout autre logiciel de s\u00e9curit\u00e9 et de formation que vous utilisez d\u00e9j\u00e0 au sein de votre entreprise. Avoir des logiciels isol\u00e9s pour chaque t\u00e2che diff\u00e9rente est \u00e0 la fois chronophage et contre-productif, et rien n'est plus frustrant que la fonctionnalit\u00e9 et l'utilit\u00e9 d'un nouvel outil soient entrav\u00e9es par un manque d'int\u00e9gration. V\u00e9rifiez avant de vous inscrire \u00e0 un nouvel outil que l'int\u00e9gration avec vos syst\u00e8mes existants ne posera pas de probl\u00e8me. Sinon, vous pourriez vous retrouver avec un logiciel co\u00fbteux dont vous ne pourrez pas tirer le meilleur parti.<\/p>\n<h2>Alertes et notifications automatis\u00e9es<\/h2>\n<p>L'automatisation permet de gagner un temps consid\u00e9rable pour les entreprises du monde entier, et cela devrait absolument \u00eatre le cas pour tout logiciel de gestion des incidents que vous choisissez. Des fonctionnalit\u00e9s telles que la transmission des rapports d'incidents aux superviseurs et aux responsables, ainsi que l'envoi automatique de notifications aux personnes concern\u00e9es, d\u00e9chargeront consid\u00e9rablement vos employ\u00e9s de travail. De plus, l'automatisation de ces t\u00e2ches r\u00e9duit le risque qu'un employ\u00e9 oublie de notifier les personnes appropri\u00e9es ou de transmettre des rapports importants lorsqu'un incident s'est produit. Maintenir les gens inform\u00e9s des incidents de s\u00e9curit\u00e9 est essentiel pour les r\u00e9duire \u00e0 l'avenir, c'est pourquoi des outils d'automatisation efficaces sont cruciaux.<\/p>\n<p>Les incidents mortels et non mortels \u00e9tant en augmentation dans les entreprises partout au Canada, il est plus important que jamais de suivre les performances de votre organisation. Un syst\u00e8me de gestion des incidents est un outil essentiel pour vous aider \u00e0 y parvenir, mais vous devez vous assurer que le logiciel que vous choisissez r\u00e9pond \u00e0 vos besoins. Il devrait \u00eatre mobile et convivial pour int\u00e9grer le plus grand nombre de personnes possible \u00e0 son utilisation, facile \u00e0 int\u00e9grer \u00e0 vos logiciels existants et capable d'une automatisation efficace. Des fonctionnalit\u00e9s de reporting solides, compl\u00e8tes et \u00e9tendues sont un must absolu si vous souhaitez comprendre le type d'incidents qui se produisent, pourquoi ils se produisent et comment les \u00e9viter \u00e0 l'avenir. Nous esp\u00e9rons que ce guide vous aidera \u00e0 choisir le meilleur logiciel de gestion des incidents disponible pour votre entreprise en 2020.<\/p>","protected":false},"excerpt":{"rendered":"<p>Incident management software enables a company to track, monitor, analyze \u2013 and therefore reduce \u2013 the incidents that occur within the firm or at specific work sites. This is invaluable for&#8230;<\/p>","protected":false},"author":9,"featured_media":66166,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[1445],"tags":[1491,1450,1503],"class_list":["post-66164","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-digital-forms","tag-ehs-software","tag-incident-management-software"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Incident management software can be incredibly helpful to reduce the number of accidents and incidents on company job sites, and reduce administrative work.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Nishant\"\/>\n\t<link rel=\"canonical\" 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